Case Study

Alacriti Analytics empowers government agencies, enterprises, and small businesses through data-driven insights, fostering collaboration and efficiency in procurement processes. Our platform evaluates business fitness based on comprehensive analytics, promoting diversity and enhancing procurement effectiveness.

United States of America
Industry : Business Services

The client was a customer support and managed IT services provider across various industries, including technology, healthcare, and finance. With a vast customer base spanning multiple regions, they faced a constant influx of diverse inquiries from end-users, clients, and partners.

United States of America
Industry : IT Services

The company was a leading provider of customer support services, operating a large-scale call center. They handled a high volume of incoming calls daily from customers across various industries, seeking assistance with products, services, and support inquiries. Maintaining consistent quality standards and efficient operations was crucial for delivering exceptional customer experiences and ensuring client satisfaction.

United States of America
Industry : Business Services

Specializing in medical claims management, our client's operations hinged on processing critical information received via faxes from healthcare providers and patients. This complex task was the backbone of their claim-processing workflow, ensuring accurate and efficient claim resolution for enhanced patient care management.

United States of America
Industry : Medical

Sprint, a prominent wireless carrier, encountered a significant obstacle within its dealer network: a surplus of underutilized data and persistent challenges related to chargebacks, lease fraud, and transactional inconsistencies. Our team developed a robust platform for select dealers, providing them with actionable insights into fraud and discrepancies, along with a comprehensive overview of their organizational sales landscape.

United States of America
Industry : Telecommunication