Industry: SaaS Product
The company struggled with a knowledge base that was difficult to navigate and siloed information. This led to long wait times for customer support and frustration for customers and support staff. We implemented a knowledge base redesign for the company, focusing on user experience and searchability. The knowledge base was reorganized and optimized for a conversational interface (chatbot).
Customers and support teams can access information and resolve issues quickly and easily through a user-friendly chat interface. This reduces support wait times, improves customer satisfaction, and empowers customers to learn independently.
